Using This Website

This website is run by Welsh Government. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This website’s accessibility

We know some parts of this website aren’t fully accessible:

  • the text won’t reflow in a single column when you change the size of the browser window
  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you can’t skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 2 days.

If you can’t view the map on our ‘contact us’ page, call or email us on bwyd-food@gov.wales or 03000 250211 for directions.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: bwyd-food@gov.wales, call 03000 250211

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

The Welsh Government are committed to making its website accessible, in accordance with the Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

Example issues:

  • It’s not possible for users to modify text spacing or line height.
  • There is no way to change the contrast of the website colours.

We’ve assessed the cost of fixing these issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when we next do a major redevelopment of the website, likely to be in September 2020.

Issues with text

Text links now have appropriate content to make them readable outside of context. This content is visually hidden on screen but available to screen readers

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations  don’t require us to fix PDFs or other documents published before 23 September 2018  if they’re not essential to providing our services.

The website will not include PDF’s and Word documents from September 2020

Issues with images, video and audio

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

We plan to add alt text to images on the home page by September 2020. We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with interactive elements and transactions

No Issues to report

How we tested this website

This website was last tested on 30th March 2020. The test was carried out by Orchard Media and Events Company Ltd.

The sites were tested using the WAVE toolbar from https://webaim.org. Google Chrome browser with Lighthouse Audit available in Developer Tools. We also carried out a screenreader test using the latest version of NVDA for Windows.

We tested:

  • our campaign micro-sites, available at tastewales.com and blascymru.com

What we are doing to improve accessibility

This statement was prepared on 30/03/2020It was last updated on 30/03/2020.